Cancellation & Refund Policy

Once a value is debited from your payment instrument or bank account and you have received the equivalent value in your Payvanta account, there is no cancellation or refund permitted for such transactions. However, if in a transaction performed by you on the Payvanta Platform, an amount has been charged to your card or bank account and the corresponding value is not delivered within 24 hours of the transaction completion, you are required to notify us by sending an email to our customer services email address provided on the ‘Contact Us’ page of the Payvanta Platform.

Please ensure the email contains the following details:

• Transaction value
• Transaction date
• Order number

Payvanta will investigate the issue, and if it is found that the money was charged to your card or bank account without delivery of the value, you will receive a refund within 21 working days from the date of receipt of your email. All refunds will be credited back to the original payment instrument that was used for the transaction.